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Atelier Allaoui
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FAQ

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The price depends on the fabric, the embroidery and the hours of work. That is why no fixed prices are listed online: ask for the price by WhatsApp or email and you will get a clear answer quickly, including alterations and shipping.

Yes. Pieces labelled 'Also for rent' are available for 3 days. See the Rent page for the conditions.

Allow 4 to 8 weeks for a kaftan or takchita and 6 to 10 weeks for a bridal piece, plus time for fittings. Need it sooner? Just ask, sometimes it is possible.

See the size guide. Torn between two sizes? Send your measurements on WhatsApp and we will advise. Every piece can also be finished to measure.

24 hours a day, 7 days a week on WhatsApp. We usually reply within the hour. Appointments are arranged together, evenings and weekends included.

Yes, we ship worldwide with tracking and insurance. Do bear in mind any import duties in the destination country.

By bank transfer, or in cash on collection. For made-to-measure work we ask a deposit of half; the balance is paid before delivery.

Yes. Almost every design can be made in another colour or fabric. That falls under made to measure.

Stock pieces can be returned within 14 days or altered. Made-to-measure pieces we alter free of charge.

Do not machine wash. Have the piece dry-cleaned by a cleaner experienced with embroidery, and store it hanging in a cotton cover, out of direct sunlight.

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